jya88 Terms and Conditions

1. Definitions and General Provisions

The following terms are used with specific meanings in these terms and conditions:

• "Platform" refers to the jya88 website, application and all related services.
• "User" or "Member" refers to any person registered on this platform.
• "Account" refers to the user's personal gaming account.
• "Bonus" refers to promotional credits, free spins or other incentives.
• "Wagering Requirement" refers to the condition of placing a specified amount in bets before a bonus can be withdrawn.

These terms apply to users in Bangladesh and form a legally binding agreement between the user and jya88. Please read these terms alongside our Privacy Policy and Responsible Gaming Policy.

2. Account Registration and Eligibility

2.1 Age Requirement

You must be at least 21 years old to open an account and use the services on the jya88 platform. Registration by minors is strictly prohibited. Proof of age may be required at the time of account verification.

2.2 One Account Policy

Each user may open only one account. If a single person holds multiple accounts, all accounts will be closed and all bonuses will be cancelled.

2.3 Registration Information

All information provided at the time of registration must be accurate, complete and up to date. jya88 reserves the right to permanently close any account where false information has been provided.

3. Account Verification and Security

3.1 KYC Verification

jya88 may request completion of an identity verification (KYC) process at any time. Required documents may include:

• National ID Card (NID) or Passport
• Recent utility bill or proof of address
• Proof of ownership of payment method (bKash, Nagad, etc.)

jya88 reserves the right to hold withdrawals until verification is complete.

3.2 Password Security

It is entirely your responsibility to keep your account password confidential. Do not share your login credentials with any third party. If you suspect unauthorised access, notify our support team immediately.

4. Deposit and Withdrawal Policy

4.1 Deposit Terms

Funds can be deposited to jya88 via the following payment methods: bKash, Nagad, Rocket and bank transfer.

• Minimum deposit: ৳100 (per method)
• Deposits may not be available for betting or gaming until fully processed
• Third-party deposits are not accepted — transact only from an account registered in your own name

4.2 Withdrawal Terms

• Minimum withdrawal: ৳1,000
• Processing time: generally completed within 10 to 45 minutes
• Withdrawals must be made via the same payment method used to make the deposit
• Withdrawals will only be processed once the wagering requirements of all active bonuses have been met

4.3 Transaction Failures

jya88 is not responsible for failed transactions caused by network issues or payment gateway problems. In such situations, please contact our 24/7 live chat support.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. The following terms apply to this bonus:

• Wagering requirement: 15 times the bonus amount
• The bonus applies only to the first deposit made after registration
• The same person cannot claim this bonus through multiple accounts
• If the wagering requirement is not met within the specified time limit, the bonus may be cancelled

5.2 Ongoing Promotions

jya88 regularly provides various promotional offers. Each offer has its own terms and conditions, which are clearly stated on the offer page. General rules:

• Withdrawals will be held if multiple bonuses are active at the same time
• Wagering conditions must be met to convert promotional credits into real money
• The maximum bet amount may be limited when wagering with bonus funds

5.3 VIP Program

jya88's VIP program has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback is provided at each tier, with greater benefits available at higher tiers. The conditions for changing VIP tiers will be communicated separately.

6. Gaming Rules and Fair Play

6.1 Game Rules

All games available on jya88 — live casino, slots, fishing games, sports betting — each have their own rules. It is the user's responsibility to read the relevant rules before playing a game.

6.2 Technical Errors

If a technical error occurs in a game or the system, jya88 reserves the right to cancel the relevant round and refund the bet amount. Winnings obtained as a result of a technical error will not be considered valid.

6.3 Disconnection

jya88 is not responsible for games left incomplete due to internet disconnection. Most games have an auto-complete feature, though this is not always guaranteed.

7. Prohibited Activities

The following activities are strictly prohibited on the jya88 platform:

• Bonus abuse or collecting bonuses through multiple accounts
• Any form of fraud, manipulation or deceptive activity
• Using automated bots or software to play games
• Using the platform for money laundering or concealing the source of illegal funds
• Attempting unauthorised access to another user's account
• Attempting to breach the platform's security systems
• Operating an account on behalf of a third party

If any of the above activities are detected, the account will be immediately closed and all balances may be forfeited.

8. Account Suspension and Closure

8.1 jya88's Rights

jya88 may temporarily or permanently close any account without prior notice in the following circumstances:

• If these terms and conditions are violated
• If suspicious activity is detected on the account
• If KYC verification is not completed
• Due to legal obligations

8.2 User Rights

You may close your account at any time by contacting our support team. Any valid balance may be withdrawn before the account is closed, however the bonus balance will be cancelled.

9. Responsible Gaming

jya88 places the highest importance on responsible gaming. We ask our members to follow these guidelines:

• Treat gaming as a form of entertainment, not a source of income
• Do not bet beyond your means
• Set limits on the time and money you spend
• Avoid making decisions based on emotion

If you notice signs of gaming addiction, please read our Responsible Gaming page and contact the support team for self-exclusion.

10. Privacy and Data Protection

Protecting your personal information is our priority. jya88 uses SSL encryption to keep all transactions and data secure. To learn in detail how we collect, use and protect your information, please read our Privacy Policy.

Your personal information is not sold to third parties. Information may only be shared with third parties necessary for service delivery (such as payment processors).

11. Limitation of Liability

jya88 accepts no liability in the following cases:

• For a user's gaming losses or winnings
• If the service is disrupted due to third-party server or network issues
• If account security is compromised due to the user's own negligence
• If a game is affected by issues with the user's device or software
• If the service is unavailable due to natural disasters, cyber attacks or legal obligations

Under no circumstances will jya88's total liability exceed the user's actual account balance.

12. Changes and Amendments

jya88 reserves the right to change, amend, or update these terms and conditions at any time. Changes will be published on this page and will take effect from the date of publication.

For significant changes, you may be notified at your registered email address or through the platform's in-app notifications. Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions.

You are advised to review this page regularly.

13. Contact and Dispute Resolution

13.1 Submitting a Complaint

If you have any complaints or questions regarding these terms and conditions or our services, please contact our support team first. After receiving your complaint, we will try to resolve it as quickly as possible.

13.2 Contact Methods

• 24/7 Live Chat Support (available in Bengali)
• Email: [email protected]

13.3 Dispute Resolution

If any dispute arises, an attempt will first be made to resolve it through discussion. Third-party mediation may be accepted by mutual agreement of both parties. Answers to common questions can be found on our FAQ page.